The possibility of actively or not actively recruiting customers outside
Based on the relevant regulations, it is permitted to limit the franchisee’s active solicitation activities to its exclusive territory. In that area, the franchisee can then freely advertise and acquire customers in any other way. In that case, the franchisor should not impose any restrictions on the franchisee in actively acquiring customers within the exclusive territory. It is of course possible that certain advertisements end up outside the exclusive territory of the relevant franchisee, whether or not via the internet.
It follows from the above that when a customer, who is not located in the franchisee’s exclusive territory, turns to this franchisee, the franchisee is free to do business with this customer. This also applies, of course, if such customer contact is established via the internet or a catalogue. In that context, however, a franchisee may be prohibited from actively distributing e-mails outside its exclusive territory. This is what is known as active recruitment. In other words: if there is active sales, the possibilities of a franchisee can be limited. In summary, the above means that if a franchisor allocates an exclusive territory to its franchisee, the franchisee must have considerable freedom in acquiring customers in that territory; the so-called active sale. The franchisor can only impose restrictions if the sales activities take place in the area outside the exclusive territory of the relevant franchisee. Often this will also arise from the protection of other franchisees located in that adjacent area, each with its own exclusive area.
Ludwig & Van Dam franchise attorneys, franchise legal advice
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Other messages
The AD of September 14, 2016, mr. Alex Dolphijn of Ludwig & Van Dam about wanting to share with franchisees in the online revenue of franchisor web shops.
The AD of September 14, 2016, mr. Alex Dolphijn of Ludwig & Van Dam about wanting to share with franchisees in the online revenue of franchisor web shops.
Interview Mr. Alex W. Dolphijn at BNR Nieuwsradio about the further escalation of Bruna’s long-running conflict with its franchisees
Interview Mr. Alex W. Dolphijn at BNR Nieuwsradio about the further escalation of Bruna's long-running conflict with its franchisees
Front page of Het Financieele Dagblad and on page 3 dated 8 September 2016; mr. Alex Dolphijn of Ludwig & Van Dam about the further escalation of Bruna’s long-running conflict with its franchisees.
Front page of Het Financieele Dagblad and on page 3 dated 8 September 2016; mr. Alex Dolphijn of Ludwig & Van Dam about the further escalation of Bruna's long-running conflict with its franchisee
Stone in the pond on forecasting issues – September 6, 2016 – mr. DL van Dam
Stone in the pond in forecasting issues
Stone in the pond in forecasting issues
As of July 1, 2016, an important amendment to the law came into force.
Supermarket letter – 15
Radical turnaround in forecasting problems.